Terms of Service

By accessing or using TripNov (accessible at tripnov.com and its subdomains), you agree to be legally bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional guidelines or policies incorporated herein by reference. If you do not agree to these Terms in their entirety, you must not access or use TripNov.

These Terms form a legally binding agreement between you (individually, or on behalf of the entity you represent) and TripNov, Lda. (“TripNov,” “we,” “us,” or “our”). If you are accepting on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

TripNov is a cloud-based SaaS platform designed for independent travel consultants and travel agencies. The platform provides tools for client relationship management (CRM), travel proposal creation, trip itinerary building, AI-assisted content generation, a website builder with custom domain support, traveller-facing chatbot functionality, team management with role-based access control, and integration with third-party services including WhatsApp, Telegram, Google Drive, and email platforms.

TripNov operates on a multi-tenant architecture. Each subscriber (a “Workspace”) is an isolated environment. Your clients' data, proposals, and website assets are stored within your Workspace and are not accessible to other TripNov subscribers.

We reserve the right to modify, expand, or discontinue any feature or aspect of the Service at any time. We will provide advance notice of material changes that affect your ability to use core features.

To use TripNov, you must register for an account by providing accurate and complete information. You may register using an email address and password or via Google OAuth. If you register via Google, your account identity is managed through Google's authentication system.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account — including actions taken by team members you invite to your Workspace. You must immediately notify us at support@tripnov.com if you suspect unauthorized access to your account or any security breach.

TripNov implements email verification for new accounts and magic-link authentication as an alternative to passwords. You agree not to share your account credentials, magic links, or session tokens with unauthorized parties. You agree not to create accounts using automated methods, false identities, or for purposes other than legitimate travel consulting business operations.

Free trial. TripNov offers a 14-day free trial of the Pro plan with no credit card required. At the end of the trial period, your account will revert to the free tier unless you subscribe to a paid plan.

Pro plan. The Pro plan is available on monthly or annual billing. Annual subscribers receive a discounted rate and access to custom domain support for the website builder. Monthly subscribers receive a free subdomain (yourname.tripnov.com). Prices are displayed in USD and are subject to applicable taxes.

Billing and renewals. Paid subscriptions are billed in advance on a recurring basis (monthly or annually). Subscriptions renew automatically unless cancelled before the renewal date. We will send a reminder email before annual renewals. All payments are processed by our third-party payment processor; your billing information is stored and managed by that processor, not TripNov.

Cancellation and refunds. You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period — you retain access to Pro features until the period ends. We do not provide pro-rated refunds for partial billing periods, except where required by law. If you believe you were charged in error, contact billing@tripnov.com within 30 days.

You agree to use TripNov only for lawful purposes and in accordance with these Terms. You agree not to:

• Use TripNov to send unsolicited bulk communications (spam) to clients or third parties.
• Upload, store, or transmit content that is unlawful, harmful, defamatory, obscene, or that infringes third-party intellectual property rights.
• Attempt to probe, scan, or test the vulnerability of TripNov's systems, or circumvent any security or authentication mechanisms.
• Reverse-engineer, decompile, disassemble, or attempt to derive source code from TripNov.
• Use automated scripts, bots, or crawlers to access or scrape TripNov data.
• Use TripNov to store or process data belonging to individuals under 16 years of age without appropriate legal basis.
• Impersonate TripNov staff, other users, or any third party.
• Use the platform in a manner that could damage, disable, or impair TripNov's infrastructure or other users' access.

Violations of this policy may result in immediate suspension or termination of your account without refund.

Ownership. You retain all ownership rights to the content you create or upload to TripNov — including client records, travel proposals, trip itineraries, website content, images, and any other materials (“User Content”). TripNov does not claim ownership of your User Content.

License grant. By uploading or submitting User Content to TripNov, you grant TripNov a limited, non-exclusive, royalty-free license to host, store, reproduce, and display your User Content solely as necessary to provide you with the Service. This license terminates when you delete the content or close your account.

Client data responsibility. As a travel consultant, you are the data controller for your clients' personal data stored in TripNov. You are responsible for ensuring you have a lawful basis for collecting and processing that data, informing your clients about how their data is handled, and complying with applicable data protection laws (including GDPR where applicable). TripNov acts as a data processor on your behalf.

AI-generated content. TripNov's AI tools may generate proposals, itinerary text, and chatbot responses. You are responsible for reviewing AI-generated content before using it with clients. TripNov does not guarantee the accuracy, completeness, or suitability of AI-generated content.

All aspects of TripNov — including the application code, user interface design, feature architecture, logos, trademarks, trade names, website builder templates, AI models integrated into the platform, and documentation — are owned by or licensed to TripNov and are protected by copyright, trademark, trade secret, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use TripNov for your internal business purposes during the term of your subscription. This license does not include the right to sublicense, sell, resell, copy, modify, or create derivative works of TripNov's intellectual property.

“TripNov,” the TripNov logo, and associated marks are trademarks of TripNov, Lda. You may not use these marks without our prior written consent.

TripNov integrates with third-party services including WhatsApp Business API, Telegram, Google Drive, Google Sheets, email service providers, and custom webhook endpoints. When you enable these integrations, you authorize TripNov to exchange data with those services on your behalf.

Your use of third-party services through TripNov is subject to those services' own terms and conditions and privacy policies. TripNov is not responsible for the availability, functionality, or data handling practices of third-party services. Changes to third-party APIs or policies may affect integration functionality; we will make reasonable efforts to maintain compatibility but cannot guarantee uninterrupted integration.

TripNov's website builder generates publicly accessible web pages at your TripNov subdomain or custom domain. You are responsible for ensuring that content published via your TripNov website complies with applicable laws and does not infringe third-party rights.

Uptime. TripNov targets 99.5% monthly uptime for the core application (excluding scheduled maintenance). We do not provide formal SLA guarantees on free or individual Pro plans. Enterprise plans may include contractual uptime commitments.

Maintenance. We perform scheduled maintenance during low-traffic windows and will provide advance notice in the TripNov application status page. Emergency maintenance may occur without advance notice if necessary to address security vulnerabilities or critical failures.

Support. Pro plan subscribers receive email support with a target response time of 1 business day. Free plan users receive community support. Support requests can be submitted via support@tripnov.com or through the in-app help portal.

To the maximum extent permitted by applicable law, TripNov shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of revenue, loss of profits, loss of data, loss of clients, or business interruption — arising out of or related to your use of or inability to use TripNov, even if TripNov has been advised of the possibility of such damages.

TripNov's total cumulative liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the amount you paid to TripNov in the 12 months preceding the claim, or (b) €100.

The Service is provided “as is” and “as available” without warranty of any kind. TripNov disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

You agree to indemnify, defend, and hold harmless TripNov, its directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of TripNov in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or regulation; or (d) your handling of client personal data in breach of applicable data protection laws.

Termination by you. You may close your TripNov account at any time by accessing your account settings or contacting support@tripnov.com. Upon termination, your access to the platform ceases immediately, and your data will be retained for 30 days before permanent deletion.

Termination by TripNov. We reserve the right to suspend or terminate your account, with or without notice, if: you breach these Terms; you fail to pay subscription fees; your account is used for fraudulent, abusive, or illegal purposes; continued operation poses a risk to TripNov or other users; or we decide to discontinue the Service.

Effect of termination. Upon termination, your license to use TripNov ceases immediately. Provisions of these Terms that by their nature should survive termination — including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law — shall survive.

These Terms are governed by the laws of Portugal, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before initiating formal legal proceedings, you agree to first attempt to resolve disputes informally by contacting us at legal@tripnov.com with a description of the dispute and your proposed resolution. We will attempt to respond within 30 days. If informal resolution fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Lisbon, Portugal, except where mandatory local consumer protection laws provide otherwise.

EU consumers have the right to use the European Online Dispute Resolution platform (ec.europa.eu/odr) for cross-border disputes.

We may revise these Terms from time to time to reflect changes in law, platform functionality, or our business practices. When we make material changes, we will notify you by email at least 14 days before the changes take effect, and display a notice within the TripNov application.

Your continued use of TripNov after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using TripNov and cancel your subscription before the effective date.

For questions about these Terms of Service, please contact our legal team: